GAYLE THORSEN, communications consultant, Minneapolis, Minnesota
I’m all about one thing–helping nonprofits and foundations change the world through communications.
What that meant 10 years ago is not what it means today. The shift from paper to screen that’s happening now is just as revolutionary and far-reaching as the shift from voice to paper in the 15th century. And if you still think it’s all about young people–know that one of the fastest growing demographics for social media is the over-forty cohort. (Take a look at AARP’s website and consumer demographics for ipads!)
If communications in the Web 2.0 world seems too daunting for your organization, consider this. There has never before been this range of opportunity for democratic, bottom-up, cross-silo community building. How people are using new technologies to build relationships and energy around common interests turns traditional institutional communications on its head. About time. This is about conversation—not lectures or soliloquies or advertising pitches. This is about magnetizing people around common cause using personal rather than generic appeals. This about an authentic two-way street—one you learn to drive on either now or next year. There’s no ignoring it and no going back.
You don’t have to automatically jettison printed communications or stop issuing press releases. But you do have to think more carefully about whether they’re the best channels for your goals. Strategy rules. It’s even more important now that the field of possible tactics has exploded into a new universe.
I’ve been in the nonprofit communications world for more than 25 years, the last 12 as the communications head for two large foundations: The Minneapolis Foundation and The McKnight Foundation. I was the first community foundation vice president of communications appointed in the country, and helped pioneer issue framing, issue campaigns, and communications evaluation in the philanthropic sector. I’m now a nonprofit communications consultant in the Twin Cities area. My passion is helping organizations figure out how they can use Web 2.0 tools to raise visibility and funds, ignite support for their efforts, empower their partners, and make the world a better place. All within a constrained budget. It’s possible, step by step.
For more details on my background, portfolio, and philosophy, check out the slide show on my LinkedIn profile. Also check out this article on program related communications campaigns I wrote for Foundation News & Commentary.




April 30, 2009 at 9:08 pm
My name is Marley Rave and I work for Meals On Wheels Association of America (MOWAA). We send out a quarterly newsletter called the “Communications Section Newsletter” to our MOWAA Members. It is sent to Meals on Wheels Executive Directors and professionals who want to learn more about effective communications strategies and marketing techniques. I was really impressed by your article “Non-profit homepage tips .” Do you think I can put it in our Spring Communications Section Newsletter with your permission?
Please let me know and, once again, great piece.
Thanks.
May 3, 2009 at 8:41 pm
Sure, Marley–I’m very happy when someone wants to spread information on IMPACTMAX to a wider readership. Just please include this attribution:
Excerpted from Best Practices: Nonprofit Web Site Design by Gayle C. Thorsen. The full ebook is downloadable free at http://impactmax.wordpress.com
Thanks!
May 13, 2009 at 1:51 am
[...] The author wishes to acknowledge the valuable contributions that Gayle Thorsen of Impactmax has made on the subject of form and functionality and for the examples of the websites [...]
February 6, 2013 at 12:05 am
Gayle — I’ve now read this entire series and I have to tell you, it’s just great. It’s giving us a roadmap to helping our organization present more effective and consistent messages to all our audiences. Thanks very much for doing this at a time when nonprofits feel pressure from so many directions to do more and more with less and less. Deeply appreciated.
February 6, 2013 at 12:16 am
Jennifer–You’ve made my day! This is just how I hoped nonprofits would be helped by my blog! Thanks for the comment.
February 11, 2013 at 11:12 pm
Wow, your blog just saved my life! I’m a brand new communication coordinator at a new job, and I found your website to be absolutely invaluable. Thank you for all your stellar advice (and clear writing)!
February 11, 2013 at 11:32 pm
I LOVE comments like this–makes all the work worth while! I’m so glad my blog helped you. Keep exploring it, it’s got lots of content that might be of use. And thank you for taking the time to let me know that you found my advice useful. Really appreciate it! Good luck to you in your new job. (I remember how scary and exciting that is!)